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Services
Civil Registry
REQUESTING FOR CERTIFIED TRUE COPIES OF CIVIL REGISTRY DOCUMENTS
Department: City Civil Registrar’s Office
Location: GADTC Administration Building (formerly Justice Building)
Department Head: Belen F. Linganay
Contact No.: 088-354-1220
About the Service
Certified Transcript or photocopy of civil registry documents like birth (Form 1A) marriage (Form 3A) and death certificates (Form 2A) may be secured from the City Civil Registrar’s Office. These documents are usually needed for enrolment driver’s license and passport applications, employment or to establish the occurrence of an event.
Requirements
• Latest Community Tax certificate
• Official receipt for the fees
• Authorization Letter (if not the concerned person)
FEE’s
• Certification fee for birth, marriages, death:
1. Local - P 50.00
2. Abroad - P 300.00
• Research Fee - P 20.00
Total Processing Time:
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer for inquiry
Answer client’s query
1 minute
Administrative Aide I
2.
Proceed t the employee incharge for interview
- fill out the forms

Conduct Interview

Provide client with form to be filled up

2 minutes
1 minute
Administrative Officers I and III
3.
Wait while the employee in charge (EIC):
a.) verifies if the civil registry document is found in the record
b.) issues the order of payment

Verify if the document is available in the record

Issue the order of payment

5 minutes

1 minute

Administrative Officers I and III
4.
Advise client to pay at the City Treasurer’s Office
1 minute
Administrative Officers I and III
5.
Return to the civil registrar’s office
- present your official receipt to the employee incharge
Get the official receipt from the client
1 minute
Administrative Aide I
6.
Wait while:
a.) the certificate is computerized and printed by the EIC
b.) the civil registrar reviews and signs the certificate

Computerized and print the certificate

Review and sign the certificate

VI/Admin Aide II Civil Registrar
7.
Go back to the public assistance officer:
-get the certificate true copy of the certificate
-sign the logbook
Give the certificate and request client to sign the logbook
1 minute
Administrative Aide I
APPLYING FOR MARRIAGE LICENSE
Department: City Civil Registrar’s Office
Location: GADTC Administration Building (formerly Justice Building)
Department Head: Belen F. Linganay
Contact No.: 088-354-1220
About the Service
Before getting married, would-be couples have to file separate sworn applications for marriage license with the Civil Registrar in the locality where one or both reside.
Before getting married, would-be couples have to file separate sworn applications for marriage license with the Civil Registrar in the locality where one or both reside.Before getting married, would-be couples have to file separate sworn applications for marriage license with the Civil Registrar in the locality where one or both reside.
Requirements
City Civil Registrar’s Office
• Legal Capacity to Contract Marriage from their Embassy (for foreign applicant)
• Divorced Papers (if divorce, for foreign applicant)
• Birth Certification for both parties
• CENOMAR (discretion of the Civil Registrar)
• Certificate of Marriage Counseling and responsible Parenthood Seminar
• Tree Planting Certification (Barangay Chairman)
• Death Certificate (if widow)
• Official Receipt
• ID Picture (both)
• Latest Community Tax Certificate
FEE’s
• Marriage License Application Fee - P 352.00
Total Processing time: 10 days and 35 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer
- Inquire about the application of marriage license.
- Get the checklist of requirements.
Answer client’s query and give checklist of requirements.
3 minutes
Admin Aide 1
2.
Comply the requirements based on the checklist
3.
Return to the Civil Registrar’s Office
- Submit the requirmens to the employee incharge (EIC)
Receive and review requirements submitted
5 minutes
Admin Aide IV
4.
Wait while the EIC prepares the application for marriage.
Advise client to pay at the City Treasurer’s Office
1 minute
Administrative Officers I and III
5.
Sign the marriage application form (to be subscribed and sworn by the Civil Registrar together with the parents and/or guardians depending on the age)
Subscribe and swear the marriage application form.
15 minutes
Civil Registrar
REGISTERING OF MARRIAGE CERTIFICATE
Department: City Civil Registrar’s Office
Location: GADTC Administration Building (formerly Justice Building)
Department Head: Belen F. Linganay
Contact No.: 088-354-1220
About the Service
The City Civil Registrar’s office takes charge of registering marriage certificates. In the case of ordinary marriages the time for submission of the Certificate of Marriage is 15 days following the solemnization of marriage. For marriages exempt from license requirements the prescribed period is 30 days.
Requirements
• Certification fee
• Official receipt issued from CTO
FEE’s
• Certification fee - P 50.00
Total Processing time: 10 days and 35 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire about the service and its requirements from the public assistance officer
Answer clients query and give the requirements
2 minutes
Administrative Aide 1
2.
Comply the requirements given
3.
Proceed to the employee incharge (EIC) of registering marriage license
- submit the requirements
- you will be given a registry number

Receive and review the requirements submitted

Assign a registry number for the client

3 minutes
Registration officer II
Administrative Officer III
4.
Wait while:
a) the civil registrar signs the documents
b) the EIC records the book number and the page number
c) the EIC computerizes the certificate requested

Sign the document

Record the book number and page number

Computerize and record the certificate requested

1 minute

1 minute

5 minutes

Civil Registrar

Administrative Aide VI

Administrative Aide VI

5.
Sign the marriage application form (to be subscribed and sworn by the Civil Registrar together with the parents and/or guardians depending on the age)
Subscribe and swear the marriage application form.
15 minutes
Civil Registrar
6.
Get the registered civil registry document
Release the registered document to the client
1 minute
Administrative Aide VI
FILING PETITION FOR CHANGE OF NAME(S) OR CORRECTION OF CLERICAL ERROR
Department: City Civil Registrar’s Office
Location: GADTC Administration Building (formerly Justice Building)
Department Head: Belen F. Linganay
Contact No.: 088-354-1220
About the Service
Republic Act No. 9048 authorizes the City/Municipal Civil Registrar to Correct Clerical or Typographical Error and Change of First Name or Nickname in the Registrar without Need of Judicial Order, Amending Articles 376 and 412 of the Civil Code of the Philippines.
Requirements
• Certified Machine Copy of Certificate or Security Paper (NSO)
• At least two (2) public or private documents showing the correct entries upon which the correction shall be based such as:
1. Baptismal Certificate
2. Voter’s Affidavit
3. Employment Record
4. GSIS Record
5. SSS Record
6. Medical Record
7. Civil Registry Records of Ascendants
8. NBI/Police Clearance (for change of first name)
9. Official Receipt of the required fees.
Note: For a change of name the petition shall be published at least once a week for two (2) consecutive weeks in a newspaper of general circulation.
FEE’s
* Filing Fee - P 4,000.00
o Change of First Name - P 3,000.00
o Correction of Clerical Entry - P 1,000.00
* Migrant Petition Fee - P 50.00
o Change of First Name (service fee) - P 1,000.00
o Correction of Clerical Entry (service fee) - P 500.00
Total Processing time: 10 days and 35 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire about the service from the public assistance officer.
Answer Client’s query.
1 minute
Admin Aide 1
2.
Proceed to Civil Registrar who will determine the nature/type of correction needed
- a checklist of requirements will be given.
Determine the nature/type of correction needed.
Provide client with a checklist of requirements.
5 minutes
Civil Registrar
3.
Comply the requirements as shown in the checklist.
4.
Go back to the Civil registrar’s office.
- Submit the requirements to the Civil Registrar
Receive and review the requirements submitted
2 minutes
Civil Registrar
5.
Wait while:
a. the employee incharge prepares the petition
b. record the petition in the logbook
Prepare the petition ands record it in the logbook.
20 minutes
Admin Aide VI
6.
Sign the petition
Request client’s signature on the petition
1 minute
Admin Aide VI
7.
Wait while:
a. the civil registrar notarizes the petition
b. the petition is posted and published
c. the petition is transmitted to the National Statistics Office-Manila for affirmation.

Notarize the petition

Post and publish the petition

Transmit the petition to NSO-Manila

2 minutes

2 weeks (CFN)

10 days(CCE) 10 minutes

Admin Aide VI
Health & Welfare
AVAILING OF OUTPATIENT CONSULTATION
Department:City Health Office
Location:Near: Brgy. Maloro, near Anselmo Balatero Bridge
Department Head:Dr. Gregorio Regidor
Contact No.:088-354-1586
About the Service
The City Health Office provides free medical service to individuals for diagnosis and treatment of illness. This service is given Monday to Friday during Office hours.
Total Processing Time:
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer for inquiry
Answer client’s inquiry
1 minute
Admin Aide I
2.
Proceed to the outpatient department (OPD)
-give your medical history to the midwife on duty
-get your individual treatment record for submission to the physician on duty

Take patient’s medical history and vital signs

Record the data obtained in the individual treatment record (ITR)

Provide the patient a copy of the record

5 minutes
Midwife II
3.
Go to the physician n duty
-present the individual treatment record (ITR)
-submit yourself to medical examination and advise
-get the prescription , referral from the doctor

Get the individual treatment record (ITR)

Conduct medical examination and give medical advise

Prescribe appropriate medicines; provide referral (if hospitalization is needed)

10 minutes
City Health
Officer II
4.

If no hospitalization is needed;

Proceed to the drug counter incharge
-present the prescription for the release of medicines
-sign the logbook

Get the prescription and release the medicines

Request patient to sign the logbook

5 minutes
Nurse III
AVAILING OF DENTAL SERVICES
Department:City Health Office
Location:Near: Brgy. Maloro, near Anselmo Balatero Bridge
Department Head:Dr. Gregorio Regidor
Contact No.:088-354-1586
About the Service
The City Health Office offers to all Tangubanons dental services in the form of dental consultation, extraction and restoration. These can be done anytime during office hours Monday to Friday.
Requirements
• Official receipt
• Latest Community Tax Certificate
FEE’s
* Dental Fee
o Tooth extraction - P 85.00/tooth
o Tooth restoration - P 300.00
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Ask the public assistance officer about the service
Answers client’s query
2 minutes
Administrative
Aide 1
2.
Proceed to the dentist’s office for pre-dental oral examination
Interview client and conduct pre-dental oral examination
5 minutes
City Dentist
3.
Advise client to go to the Treasurer’s office
1 minute
City Dentist
4.
Go back to the City Health office
- Present the official receipt to the employee incharge for recording in the logbook
Receive the official receipt and record it in the logbook
2 minutes
Nursing attendant
5.
Return to the dentist’s office for the dental service needed and prescription of medicines
Perform tooth extraction / restoration
Prescribe medicines to the client
30 minutes to 1 hour
2 minutes
City Dentist
6.
Proceed to the dispensing nurse for the prescribed medicines
Dispense medicines as prescribed by the dentist
2 minutes
Nurse III
AVAILING OF IMMUNIZATION SERVICES
Department: City Health Office
Location:Near: Brgy. Maloro, near Anselmo Balatero Bridge
Department Head: Dr. Gregorio Regidor
Contact No.: 088-354-1586
About the Service
The City Health Office offers free immunization to infants /children aging 0-11 months old to prevent the occurrence of immunization diseases. Pregnant women are likewise given tetanus toxoid immunization as protection of their infants from tetanus neonatorium.
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer
-inquire about the service
Answer query of the client
1 minute
Administrative Aide I
2.
Proceed to the midwife on duty for registration
-get the immunization card / HBMR (for pregnant women)
Register client and issue the immunization card/home based maternal report (HBMR)
3 minutes
Midwife I
3.
Go to the midwife assigned for immunization
-present the immunization card/HBMR
- have the immunization done

Receive the immunization card /HBMR for recording in the Target client list (TCL)

Conduct immunization of the client

2 minutes

5 minutes

Midwife I, II, III
4.
Get back the immunization card/HBMR and ask for the schedule of next immunization
Return the immunization card /HBMR to the client and give the schedule of next immunization
1 minute
Midwife I, II, III
AVAILING OF ASSISTANCE TO ININDIVIDUAL IN CRISIS SITUITION (AICS)
Department: City Social Welfare and Development
Location:Sinanduloy Cultural Center Left Wing near Comelec Office
Department Head: Virgilita delos Santos-OIC
Contact No.: 088-395-1440
About the Service
The service is provided to individuals and families who are in crisis situation and have very inadequate resources to overcome it.
Requirements
• Barangay Certification of residency and indigency.
• Medical certificate (in case of hospitalization)
• Death certificate (in case of burial assistance)
• Picture-(if victim of man-made/natural calamities)
• Latest Community Tax Certificate
Total Processing Time: 2-3 days
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
- Ask the public assistance officer about the service and its requirements.
Answer client’s query and give the requirements
2 minutes
Social Welfare Assistant
2.
Comply the requirements given
3.
Return to the CSWD office
- Give the requirements to the assigned social worker and answer interview conducted
Receive and review documents submitted by the client
Conduct client interview
5 minutes
SWO I
SWO II
4.

Wait:

a) while the social worker prepares the case assessment report and other documents
b) while the assessment report is forwarded to the City Social Welfare Office for approval
c) while the voucher for the financial assistance is processed
d) for the notification from the CSWD office that the assistance is ready for release

Prepare the case assessment report and other documents

Approve the case assessment report

Process the voucher for financial assistance

Send notification letter to client

1 hour

1 minute

1-2 days

½ – 1 day

Social welfare Assistant

CSWO –OIC

Administrative Aide 1

Administrative Aide 1

5.
Go back to the CSWD office
- present the notification letter and proper identification papers to the assigned social worker
- Get the check release slip to be presented to the treasury office in claiming the check

Record the notification letter in the logbook

Review identification papers presented

Issue check release slip to the client

1 minute

1 minute

1 minute

Social Welfare Assistant
6.
Advise client to proceed to the City Treasurer’s office for the release of the assistance
1 minute
Social Welfare Assistant
AVAILING OF LIVELIHOOD ASSISTANCE
Department: City Social Welfare and Development Office
Location: Sinanduloy Cultural Center Left Wing near Comelec Office
Department Head: Virgilita delos Santos-OIC
Contact No.: 088-395-1440
About the Service
The City Social Welfare Development Office provides financial assistance through loans for income generating projects of qualified beneficiaries. This program is meant to uplift the socio-economic well being of the Tangubanons especially the low income group.
Requirements
• Barangay Certification
• Latest Community Tax Certificate
• Proof of Project’s Existence (pictures)
• Latest Financial Statements (if any)
Total Processing Time: 5 days and 43 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
-Ask for information about the service from the public assistance officer and the requirements needed
Provide client with information needed
Give the checklist of requirements
10 minutes
Social Welfare Assistant
2.
Comply the requirements as shown in the checklist
3.
Return to the CSWD office for interview
- Give the requirements to the social worker assigned in your barangay

Conduct client interview

Receive and review the documents submitted

30 minutes
Social Welfare Officer I
Social Welfare Officer
4.

Wait for the :

a) home visit of the assigned social worker to validate assessment
b) preparation of project proposal, processing of voucher and issuance of check
c) notification from CSWD office that livelihood assistance is ready for release

Conduct home visit to validate assessment

Prepare project proposal and process voucher

Notify client that the livelihood assistance is ready for release

1 day

3 days

½ day to 1 day

SWO I
SWO II 

SWO I
SWO II

Administrative Aide I

5.
Go back to the CSWD office
- present the notification letter to the assigned social worker
- get the release slip to be presented to the City Treasurer’s office

Record in the logbook the notification letter from the client

Give the release slip to the client for presentation to the CTO upon getting the check

1 minute

1 minute

SWO I

SWO I &II

6.

Advise client to claim the assistance from the City

Treasurer’s office

1 minute
SWO I
AVAILING OF CHILD AND YOUTH WELFARE SERVICES
(Special Social Services to Children Needing Protection)
Department: City Social Welfare and Development
Location:Sinanduloy Cultural Center Left Wing near Comelec Office
Department Head: Virgilita delos Santos-OIC
Contact No.: 088-395-1440
About the Service
The City Social Welfare and development office provides assistance to children and youth whose basic needs are deliberately unattended by their parents, or are victims of any form of child abuse.
Requirements
• Barangay Certification
• Copy of Petition or complaint
Who may Avail
• Abandoned/Neglected Children
• Physically/ Sexually Abused Children
• Street Children
• Victims of rape, incest and acts of lasciviousness
Total Processing Time: 3 months to 6 months
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire about the service and its requirements from the public assistance officer
Answer client’s query and give the requirements
2 minutes
Social Welfare Assistant
2.
Comply the requirements given
3.
Return to the CSWD office
- proceed to the social worker in charge for interview and submit the requirements
- get the schedule of home visit and follow up
Receive and review requirements submitted
Conduct client interview 

Give client the schedule of home visit and follow up

30 minutes – 1 hour

2 minutes

SWO II

SWO II

4.

Wait for :

a) for the home visit and follow-up
b) while the forensic case study report is prepared and submitted to the court

Conduct home visit and follow up

Prepare and submit forensic case study report to court

1-2 days

3-4 hours

SWO II
SWO II 

SWO I
SWO II

Administrative Aide I

5.
Attend series of court hearings as scheduled together with the social worker assigned
Attend series of court hearings with the client
3-6 months
SWO II
ACILITATING MEMBERSHIP TO OFFICE SENIOR CITIZEN’S ASSOCIATION (OSCA)
Department: City Social Welfare and Development Office
Location: Sinanduloy Cultural Center Left Wing near Comelec Office
Department Head: Virgilita delos Santos-OIC
Contact No.: 088-395-1440
About the Service
The City Social Welfare and Development Office assists elderly Tangubanons in becoming members of the senior citizen’s association. An identification card (ID) is issued to the members for them to enjoy the privileges given by law.
Requirements
• Latest Community Tax Certificate
• Membership fee (annual dues P 90.00—will go to revenue fund
Total Processing Time: 2 days and 43 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire from the public assistance office about the service
Answer inquiry of the client
1 minute
Social Welfare Assistant
2.
Proceed to the social worker in charge for interview
- fill up the application form
Conduct client interview Give the application form to be filled up by the client
30 minutes
SWO I
SWO II
3.
Wait :
a) while the ID is being processed
b) while the ID is forwarded to the City Mayor for her signature
c) for the notification letter from CSWD office that the ID is ready for release

Process the ID and forward it to the City Mayor for her signature

Send notification letters to client that the ID is ready for release

10 minutes 1 day

½ to 1 day

SWO I/II
Administrative Aide I
City Mayor 

Administrative Aide II

4.
Go back to the CSWD office
- claim the ID from the social worker incharge
- sign the logbook
Release client’s ID
Request client to sign the logbook
2 minutes
Administrative Aide I
Business & Investment
APPLYING FOR A BUILDING PERMIT
Department: City Engineering Office
Location:Near: City Engineer’s Office Compound,
1st South Street, corner Independencia across Activity Center
Department Head: Engr. Teresa Z. Manlangit
Contact No.: 088-354-1587
About the Service
A building permit is required from an individual or enterprise before any construction, alteration, renovation or conversion can be done on their buildings and structures.
The permit becomes null and void if work does not start within one year from the date of permit. The same thing happens when work is suspended or abandoned at any time after it has started for a period of 120 days.
Requirements
• Standard Plans duly signed by a Licensed Engineer.
• Permit Forms accomplished and signed by a Licensed ENginer.
• Bill of materials and cost estimates signed by a Civil Engineer.
• Current Real Tax Receipt
• Tax Declaration of ICT of lot (2 Xerox copies)
• If the applicant is not the registered owner of the lot (3 copies each)
1. duly notarized copy of authorization from lot owner.
2. duly notarized of contract of lease or deed of absolute sale.
• Barangay Construction Clearance (copies).
• Official receipt
• Zoning Clearance
• Fire Clearance
FEE’s
• Building permit fee (please refer to the revised and updated IRR of the National Building Code (PD 1096)
Total Processing Time: 1 hour and 20 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer.
-inquire about the service
Answer inquiry of the client
1 minute
Administrative Aide I
2.
Proceed to the building permit section
a.) for the briefing/ interview
b.) get the application form and the checklist of requirements from the employee incharge

Conduct briefing / interview to the client

Give the application form and the checklist of requirements.

5-10 minutes

1 minute

Engineer I, II, III

Administrative Aide I

3.
Comply the requirements provided in the checklist.
4.
Go back to the building permit section.
-submit the duly accomplished form and requirements to the employee incharge for review.
Receive and review duly accomplished form and documents submitted
2 minutes
Engineering Aide
5.
Wait while:
a.) schedule of site inspection as to line and grid requirements
b.) computation of permit fees and fire inspection fee

Give schedule of site inspection as to line and grid requirements

Compute permit fees and fire inspection fee

10 minutes

30 minutes

Engineer I, II, III

Engineer I, II, III

6.

Advice client to:

a.) proceed to the treasurer’s office for payment of fees computed
b) go to the fire department to secure fire clearance

1 minute
Engineer I, II, III
7.
Go back to the building permit section
-Present the official receipt, clearance and documents.
Receive and review/record official receipt, clearance and documents.
5 minutes
Engineer I, II, IV
8.
Wait while:
a.) the building permit is processed and
b.) forwarded to the building official for approval
Process the building permit
Approve the building permit

1 day

5 minutes

Engineer IV

Engineer IV

9.
Return to the building permit section
-Get the building permit.
- Sign the releasing logbook

Release the permit

Request client to sign logbook

1 minute

1 minute

Engineer IV

Administrative Aides I, II, IV

SECURING OCCUPANCY PERMIT
Department: City Engineering Office
Division: Building Permit Division
Location:Near: City Engineer’s Office Compound,
1st South Street, corner Independencia across Activity Center
Division Head: Engr. Teresa Z. Manlangit
Contact No.: 088-354-1587
About the Service
An occupancy permit is to be secured by a property owner before any building or structure can be used or occupied. The same holds true if there is any change in the present usage or occupancy classification of a structure or any portion thereof. The permit is usually secured when construction is completed.
Requirements
• Certificate of completion from the building official
• Certificate of completion – mechanical, electrical, sanitary, plumbing permits
• Certificate of final electrical inspection
• Final fire safety inspection report by the Bureau of Fire Protection
• Official Receipt
FEE’s
• Please refer to the revised and updated Implementing rules and regulations if the National Building Coded (PD 1096)
Total Processing Time: 1 hour and 29 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire about the service from the public assistance officer
Answer inquiry of the client
1 minute
Administrative Aide 1
2.
Proceed to the building permit section.
- secure completion form and requirements from the staff incharge
- for briefing

Conduct briefing / interview to the client

Give the application form and the checklist of requirements.

1 minute
Engineer
I, II, III
3.
Comply the requirements provided in the checklist.
4.
Return to the building permit section
- submit the duly accomplished form and the requirements
Receive and review the duly accomplished form and the requirements
2 minutes
Engineering Aide
5.
Wait while:
a.) the staff incharge prepares and processes the certificate of occupancy. 

b. )

c.) final inspection of the building by the signatories of the permit
d.) approval of the building official

Prepare, process certificate of occupancy

Advise client to go to the planning office and the fire department

Conduct final inspection of building

Approve/sign certificate of occupancy

1 minute

20 minutes

1 day

2 minutes

Engineer I, II, III

Engineer I

Engineer I, II, III

Building Official

6.
Go back to the building permit section
-get the original copy of the occupancy permit
-sign the releasing logbook

Give the client’s copy of the occupancy permit

Request client to sign the logbook

1 minute

1 minute

Engineer I, II, III

Engineer I, II, III

7.
Go back to the building permit section
-Present the official receipt, clearance and documents.
Receive and review/record official receipt, clearance and documents.
5 minutes
Engineer I, II, IV
8.
Wait while:
a.) the building permit is processed and
b.) forwarded to the building official for approval
Process the building permit
Approve the building permit

1 day

5 minutes

Engineer IV

Engineer IV

9.
Return to the building permit section
-Get the building permit.
- Sign the releasing logbook

Release the permit

Request client to sign logbook

1 minute

1 minute

Engineer IV

Administrative Aides I, II, IV

RENTING HEAVY EQUIPMENT
Department: City Engineering Officebr
Division: Motorpool Division
Location:Near: City Engineer’s Office Compound,
1st South Street, corner Independencia across Activity Center
Department Head: Engr. Bernardo O. Villegas
Contact No.: 088-354-1587
About the Service
The city engineer’s office allows individuals and enterprises to rent its heavy equipments. This usually occurs when such equipments are not being used for the city’s infrastructure projects.
Requirements
• Official receipt
• Residence Certificate of the Lessee
FEE’s
Equipment rental rate per 8 hours of operation:
• CAT CS 531 Vibratory Rower - P 8,505.00
• CAT 12/130G Motor Grader - P 11,830.00
• CAT 320 Track Excavator - P 11,875.00
• CAT D6HXL 5.11 Dozer - P 11,785.00
• Mitsubishi Road Grader 219 - P 8,300.00
• Mitsubishi Tractor Head SHW 463 with Trailer - P 10,510.00
• Michigan Wheel Loader 75B MWL 217 - P 6,125.00
• Hitachi Track Excavator 313 - P 8,760.00
• Hitachi Wheel Excavator 113 - P 5,740.00
• Dynapac Vibratory Rower CA-30 - P 6,804.00
• Isuzu Transit Mixer - P 6,450.00
• Nissan/Mitsubishi Dump Trucks - P 6,800.00
• Hitachi Saxis 140 Wheel Excavator - P 11,875.00
• Volvo L7OC Wheel Loader - P 6,125.00
Total Processing Time: 37 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Ask the public assistance officer about the service
Answer client’s enquiry
1 minute
Administrative Aide I
2.
Proceed to the motorpool division for interview by the assigned engineer
Conduct client interview Indicate on the equipment rental request order (ERRO) form the rent to be paid by client

5 minutes

1 minute

Engineer II

Engineer II

3.
Wait while the ERRO form is processed
Process the approval of the ERRO
20 minutes
Administrative Aide I
4.
Get the approved ERRO
Give the approved ERRO to the client
1 minute
Engineer II
5.
Advice client to go to the City Treasurer’s office to pay the rental
1 minute
Engineer II
6.
Return to the motorpool division
-Present the official receipt to the assigned engineer
Receive the official receipt and record it in the logbook
1 minute
Engineer II
7.
Wait while the engineer prepares the documents for the release of the equipment
Prepare release papers of the equipment rented
5 minutes
Engineer II
8.
Get the release papers of the heavy equipment
Give the release papers to the client
1 minute
Engineer II
9.
Give the release papers to the driver of the heavy equipment
Receive release papers from the client
1 minute
Driver I
SECURING COMMUNITY TAX CERTIFICATE
Department: City Treasurer’s Office
Division: Business Permit Division
Location:City Hall Ground Floor, Right Wing
Division Head: Ramonita Ocat
Contact No.: 088-354- 1298
About the Service
The City Treasurer’s office issues Community Tax Certificate (CTC) upon payment of community tax to inhabitants of the Philippines. 18 years of age or over who are regularly employed, are engaged in business or profession or have owned real properties with an aggregate assessed value of one thousand pesos (Php 1,000.00) or more.
Requirements
• Previous year’s CTC (if employed)
• Filled out application form.
FEE’s
• Basic Community Tax - P 5.00
• Additional Community Tax (not to exceed-P 5,000.00):
1. Gross receipts or earnings derived from
business during the preceding year
- P 1.00 for every P 1,000.00
2. Salaries of gross receipt derived from exercise of profession or pursuit of any occupation - P 1.00 for every P 1,00.00
3. Income from real property - P 1.00 for every P 1,000.00
Total Processing Time 12 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
In quire about the service from the public assistance officer
Answer client’s engineering
1 minute
Administrative Aide I
2.
Proceed to the assigned collector for interview
- fill up the data form

Conduct client interview

Inquire client to fill up the data form

3 minutes

3 minutes

Local Revenue Collection Clerk (LRCC) I and II
3.
Wait while the assigned collecting clerk issues the community tax certificate (CTC)
Issue the community tax certificate
2 minutes
LRCC I/II
4.
Sign/affix thumb mark on the CTC
Require client to sign/affix thumb mark on the CTC
2 minutes
LRCC I and II
5.
Get the original copy of the CTC from the assigned collecting clerk
Give to the client the original copy of the CTC
1 minute
LRCC I/II
BUSINESS PERMIT
Department: City Treasurer’s Office
Division: Business Permit Division
Location:City Hall Ground Floor, Right Wing
Department Head: Ramonita Ocat
Contact No.: 088-354-1298
About the Service
Business establishments are required to have their business license as well as mayor’s permit. They have also to pay the business taxes before start of operations.
The license has to be renewed annually from January 1 to 21. Penalties are imposed after this period.
Business taxes for new enterprises are based on initial capital. For on going business, it is based on gross receipts/sales. These taxes are due on the first 20 days of each quarters and maybe paid annually or quarterly.
Requirements
• Barangay Clearance
• Community Tax Certificate
• Business license application/assessment form
• SEC articles of incorporation (for corporations)
• DTI business name registration (sale proprietorship)
• CDA Registration (for COOPs)
• Prior years print-out of mayor’s permit
• SSS Clearance
• BIR certificate of tax
1. based on types of business and capitalization (new enterprises)
2. an annual gross receipts (existing enterprise)
a. Mayor’s permit
b. Sanitary inspection fee
c. Building inspection fee
d. Garbage fee
FEE’s
With gross sales or receipts for the - Amount of Tax preceding calendar year in the amount of: per year
less than P 1,000.00 - P 27.00
1,000.00 or more but less than 2,000.00 - P 49.50
2,000.00 or more but less than 3,000.00 - P 75.00
3,000.00 or more but less than 4,000.00 - P 107.20
4,000.00 or more but less than 5,000.00 - P 148.60
5,000.00 or more but less than 6,000.00 - P 181.50
6,000.00 or more but less than 7,000.00 - P 214.50
7,000.00 or more but less than 8,000.00 - P 247.50
8,000.00 or more but less than 10,000.00 - P 280.50
10,000.00 or more but less than 15,000.00 - P 330.00
15,000.00 or more but less than 20,000.00 - P 412.50
20,000.00 or more but less than 30,000.00 - P 495.00
30,000.00 or more but less than 40,000.00 - P 660.00
40,000.00 or more but less than 50,000.00 - P 990.00
50,000.00 or more but less than 75,000.00 - P 1,485.00
75,000.00 or more but less than 100,000.00 - P 1,980.00
100,000.00 or more but less than 150,000.00 - P 2,805.00
150,000.00 or more but less than 200,000.00 - P 3,630.00
200,000.00 or more but less than 300,000.00 - P 4,950.00
300,000.00 or more but less than 500,000.00 - P 6,600.00
500,000.00 or more but less than 750,000.00 - P 9,900.00
750,000.00 or more but less than 1,000,000.00 - P 13,200.00
1,000,000.00 or more but less than 2,000,000.00 - P 15,000.00
2,000,000.00 or more … at a rate not exceeding seventy five percent
(75%) of one percent (1%)
PAYING OF REAL PROPERTY TAXES
Department: City Treasurer’s Office
Division: Business Permit Division
Location:City Hall Ground Floor, Right Wing
Division Head: Pancho Cabriana
Contact No.: 088-354-1298
About the Service
Real property taxes are to be paid annually by all owners of land and buildings. These taxes are based on the taxable value of the property and maybe paid either on an annual or quarterly basis. Discounts are given to those who pay in advance.
Requirements
• Latest Tax Declaration
• Official Tax Receipts (previous year)
Discounts and Penalties
1. Prompt Payment – 10% discount if paid on or before taxable period
2. Advance Payment — 20% discount if paid before January 1 of the taxable year.
3. Delinquent Taxes – 2% interest per month of the unpaid amount or fraction thereof. 

 

FEE’s
• Basic Tax (1% of assessed value)
• Special Education Fund (SEF) (1% of assessed value)
• Ad valorem tax (.25 % of assessed value)
Total Processing Time: 20 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire from the public assistance officer about the service
Answer client’s query
1 minute
Administrative Aide I
2.
Proceed to the assigned collector
-submit the requirements for verification.
Receive and verify requirements submitted
3 minutes
Administrative
3.
Wait while the collector computes the real property tax due for the year
Compute the real property tax due
10 minutes

Local Treasury Operations Assistant

Administrative Aide III

4.
Pay the tax due as computed
Receive payment of tax due and issue official receipt
5 minutes

Local Treasury Operations Assistant

Administrative Aide III

5.
Get the original copy of the official receipt and the documents given
Give the original copy of the official receipt and the documents submitted to the client.
1 minute

Local Treasury Operations Assistant

Administrative Aide III

SECURING THE SEGREGATION, CONSOLIDATION OR TRANSFER OF OWNERSHIP IN TAX DECLARATION
Department: City Assessor’s Office
Location: City Hall Ground Floor, Left Wing
Department Head: Albert Sumaylo
Contact No.:
About the Service
The owner’s copy of updated tax declaration is secured everytime there is transfer of membership of real property from the previous owner to the new owner. With this, the records of the city government are also updated and real property taxation is transferred to the new owner.
Requirements
For Transfer
• Service Slip
• Deed of Conveyance (sale, extrajudicial partition, donation)
• Certification of Tax Clearance
• Transfer Tax Receipt
• BIR Clearance (capital gains, estate tax or donation)
• Photocopy of Title (if titled)
• Latest Community Tax Certificate
For Segregation of Consolidation
• Service Slip
• Letter request from the Owner
• Copy of Approved Subdivision Plan
• Sketch Plan
FEE’s
• Research Fee   -   P 20.00
• Certification Fee   -   P 50.00
Total Processing Time: 1 hour 6 minutes – 1 hour 36 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer.
-inquire about the service
-get the checklist of requirements and service slip for endorsement to the tax mapping division.
Answer query of the client and give the checklist of requirements with the service slip to be endorsed to the tax mapping division
2 minutes
Administrative Aide I
2.
Comply the requirements
3.
Return to the city assessor’s office
-give the service slip and the required documents to the tax mapper
Receive and review/
evaluate documents; field sheet and plot the subject.
30 minutes – 1 hour
Tax Mapper
4.
Wait while:
a.) the field sheet is encoded for the printing of the new tax declaration 

b.) the new tax declaration is reviewed

c. the new TD is approved and signed by the city assessor

Encode the field sheet for the printing of the new tax declaration (TD)

Review the new TD

Approve and sign the updated tax declaration

30 minutes

2 minutes

1 minute

Encoder

Encoder

City Assessor

5.
Go to the releasing officer
-get the approved tax declaration
-sign the logbook
Release approved tax declaration and request client to sign the logbook
1 minute
Local Assessment Operations Officer IV
SECURING LANDHOLDING CERTIFICATE
Department: City Assessor’s Office
Location: City Hall Ground Floor, Left Wing
Department Head: Albert Sumaylo
Contact No.:
About the Service
The City Assessor’s Office issues real property ownership card/certificate (RPOC) to clients as a proof that the requesting party has/ has no real properties declared for taxation purposes.
Requirements
• Request Slip
• Official Receipt for the fees
FEE’s
• Research Fee -P 20.00
• Certification Fee -P 50.00
Total Processing Time: 1 hour 6 minutes – 1 hour 36 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer
-inquire about the service
-ask for service slip for endorsement to the records division

Answer inquiry of the client

Give the service slip for endorsement to the records division

1 minute
Administrative Aide II
2.
Proceed to the records division
-submit the service slip

Receive the service slip as the basis for record verification

Advice client to pay to the City Treasurer’s Office

5 minutes

Administrative Officer III

Administrative Aide IV

3.
Return to the City Assessor’s Office
-present the official receipt
Get the official receipt of the client
1 minute
Administrative Aide IV
4.
Wait while:
a.) the real property ownership card or certificate (RPOC) is printed/prepared and verified 

b.) the City Assessor signs the document

Prepare, print, verify the real property ownership card or certification

Sign the document

15 minutes

Administrative Officer III

Administrative Aide IV

City Assessor

5.
Get the RPOC/certificate from the releasing officer and sign the logbook
Release the certificate and request client to sign the logbook
2 minutes
Administrative Officer III
SECURING CERTIFICATE OF NO INCUMGRANCE
Department: City Assessor’s Office
Location: City Hall Ground Floor, Left Wing
Department Head: Albert Sumaylo
Contact No.:
About the Service
Real Property Owners may use their tax declaration as collateral for bank loans or as bail bond for court cases. Once the loan is fully paid or the case is decided in favor of the taxpayer a certificate of no incumbrance can be secures from the city assessor’s office.
Requirements
• Certificate of Full payment from the bank
• Court order that the bail bond is released
• Tax declaration
• Official Receipt for the fee
FEE’s
• Research Fee -P 20.00
• Certification Fee -P 50.00
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer
-Inquire about the service
- Get the service slip for endorsement to the records division personnel

Answer client’s inquiry

Give the service slip to be endorsed to the records division

2 minutes
Administrative Aide I
2.
Comply the requirements
3.
Proceed to the records division
-Submit the requirements and the service slip to the personnel incharge
Receive and review the requirements submitted and the service slip
10 minutes

Administrative Aide III and IV

Administrative Officer III

4.
WWait while:
a.) the employee prepares and prints the certificate
b.) the city assessor verifies and approves the certificate

Prepare and print the certificate

Verify and approve the certificate

10 minutes

Administrative Officer III

Administrative Aide III and IV

City Assessor

5.
Go to the releasing personnel
-Get the certificate and the requirements
-sign the logbook

Give the certificate and the requirements

Request client to sign the logbook

1 minute
Local Assessment Operations Officer IV
Education

 

LEVEL SCHOOL
TERTIARY Gov. Alfonso D. Tan College
Northwestern Mindanao State College of Science & Technology
SECONDARY St. Michael’s High School
Northwestern Mindanao State College of Science & Technology
Tangub City National High School
Sta. Maria National High School
Lorenzo Tan National High School
Sumirap National High School
Banglay National High School
Bongabong National High School
Caniangan National High School
Silangit National High School
PRE-SCHOOL Montessori Center
Gopherwood Learning Center
Shekinah Learning School of Tangub City, Inc.
St. Michael’s Pre-School
Lighthouse School Bridge Academy
Tangub City Central Pre-School
65 Day Care Centers
ELEMENTARY LEVEL (by district) SCHOOL
CENTRAL DISTRICT Baluc E/S
Barangay III E/S
Bongabong E/S
Catagan E/S
Kauswagan E/S
Kimat E/S
Lumban E/S
Polao E/S
San Apolinario E/S
Sta. Cruz E/S
Sto. Niño E/S
Tangub City Central School
NORTH DISTRICT Banglay E/S
Bitoon E/S
Capalaran E/S
Capalaran P/S
Hoyohoy E/S
Isidro D. Tan E/S
Maloro E/S
Manga E/S
Minsubong E/S
Salimpuno E/S
Silanga E/S
Sta. Maria E/S
Tituron E/S
Tuburan P/S
Villaba E/S
SOUTH DISTRICT Aquino E/S
Garang E/S
Labuyo E/S
Lorenzo Tan C/S
Maquilao E/S
Pangabuan Beach E/S
Pangabuan E/S
Prenza E/S
San Antonio E/S
Taguite E/S
Vidasto Carillo E/S
SOUTHWEST DISTRICT Balatacan Beach E/S
Balatacan E/S
Bintana E/S
Bocator E/S
Guinabot E/S
Guinalaban E/S
Kampit P/S
Matugnao E/S
Owayan P/S
Paiton E/S
Panalsalan E/S
San Vicente E/S
Sicot E/S
Silangit E/S
Sumirap E/S
Tugas E/S
Tumatyag P/S
Public Records
APPLYING OF LOCATIONAL CLEARANCE / CERTIFICATE OF ZONING COMPLIANCE
Department: City Planning and Development Office
Location:Right Side, 2nd Floor, City Hall
Division:Infrastructure
Division Chief: Romeo Tiu
Contact No.: 88-3541333
About the Service
Individuals and enterprises are required to secure locational clearance/ certificate of zoning compliance upon application of a building permit for construction of new building expansion or renovation.
This is done before the start of construction to insure that the building is within the location allowed per comprehensive land use plan (CLUP) of Tangub City.
Requirements
• Application Form (duly accomplished and notarized)
• Proof of ownership over the land to be used
- Lot Certificate of Title in the name of applicant or any of the following documents together with the owner’s tax declaration
1. Deed of Sale in the name of the applicant
2. Deed of Donation
3. Contract of Lease
4. Authorization to use the land from the landowners.
• Vicinity Map or Location Map
• Site development plan
• Floor Plan
• Bill of materials/ Project Cost Estimate
• Official receipt for the clearance
FEE’s
• Refer to Resolution No. 2005-08-1536, A resolution implementing Housing and Land Use Regulatory board No. 04-S-1998.
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer
-Inquire about the service
Answer client’s inquiry
1 minute
Administrative Aide 1
2.
Proceed to the infra division for briefing
- secure the application form and the checklist of requirements from the employee incharge (EIC)

Answer client’s inquiry

Conduct client briefing

Give the application form and checklist of requirements

1 minute

Administrative Aide 1

Planning Officer II and III

3.
Comply the requirements
4.
Return to the infra division
-Submit the notarized, duly accomplished application form and the required documents to the EIC
Receive and review the application form and documents submitted by the client
5 minutes
Planning Officer II
5.

Prepared and process the locational clearance

Advise client to go to the city treasurer’s office for the required fees

10 minutes
Planning Officer II
6.
Return to the Infra Division
a.) present the official receipt
b.) Wait while the locational clearance is reviewed and signed by the CPD Officer.

Get the official receipt

Review and sign the locational clearance

1 minute

2 minutes

Planning Officer II

CPD Officer

7.
Get the locational clearance and sign the logbook

Give the locational clearance and official receipt

Request for client’s signature on the logbook

1 minute

1 minute

Planning Officer II
SECURING CERTIFIED TRUE COPY OF CITY COUNCILS DOCUMENTS
Department: City Council’s Office
Location: Left side 2nd Floor City Hall Building
Department Head: Alestel M. Dablo
Contact No.: 088-354-1536
About the Service
The public may request for certified true copies of city council documents from the Sangguniang Panglungsod. These documents are resolutions, ordinances, or minutes of committee meetings.
Requirements
• Letter request specifying the resolution needed
• Official receipt for the required fees
FEE’s
• Secretary’s fee    -    P 10.00; P 5.00 for every additional copy
Total Processing Time: 21 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the public assistance officer
-inquire about the service
- submit letter request
Answer inquiry and receive the letter request from the client
2 minutes
Administrative Aide I
2.
Wait while:
a.) the letter request is forwarded to the SP Secretary for approval
b.) the staff incharge works on the documents requested
c.) the SP secretary signs the documents

Approve the request

Process the documents

Affix signature on the documents

1 minute

15 minutes

1 minute

SP Secretary/ LLSO II/
Administrative Aide IV 

Administrative
Asst. III/Admin

Officer I
SP Secretary

3.
Advice client to go to the city treasurer’s office for the required fees
1 minute
4.
Return to the City Council’s Office
-present the official receipt to the staff incharge
Receive the official receipt
1 minute
Administrative Aide IV
Administrative Asst III
5.
Get the certified true copies of the documents and the official receipt
-sign the logbook

Give the certified true copies of documents and the official receipt

Request the client to sign on the logbook

1 minute
Administrative Aide I
1. SECURING PERMIT TO CONDUCT MOTORCADE/PARADE, PROCESSION, FAMILIAR DANCE, COCKFIGHTING AND CARAVAN SALE.
Department: City Mayor’s Office
Location: 2nd Floor, City Hall Building
Department Chief: Tessie C. Lomanta
Contact No.: 088-354-1228
About the Service
Clients who wish to hold a motorcade/parade, procession around the city are required to secure a permit from the City Mayor’s office. This is to ensure an orderly traffic management and peaceful conduct of the activity.
Requirements
Letter of request for the City Mayor indicating the nature and purpose of the activity
Official receipt for the required fees
Latest Community Tax Certificate
FEE’s
Cockfighting (Barangay) - P220
(Arena) - P500/day
Familiar dance - P50
Caravan sale - P230
Total Processing Time: 25 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the tourism office.
- Inquire from the public assistance officer about the service
Answers inquiry of the client.
Give client the checklist of requirements.
3 minutes
Admin. Aide 1
2.
Comply the requirements given.
3.

Return to the City Mayor’s Office.
- Submit requirements to the booking incharge.

 

Receive and review requirements submitted.
3 minutes
Admin Assistant 1
4.

Wait while the permit is:

 

prepared by the incharge
Prepare permit and forward it to the City Administrator for approval.

15 minutes

Admin Assistant 1
forwarded to the City Administrator for approval.
Record the permit in the logbook.
1 minute
City Administrator
recorded in the logbook.
Issue client’s copy of the permit
1 minute
Admin Assistant
5.
Get a copy of the permit from the incharge.
Issue client’s copy of the permit.
1 minute
Admin Assistant 1
2. RENTING OF CITY’S FACILITIES
Department: City Mayor’s Office
Location: City Tourism Office, Activity Centre
Department Chief: Baby B. Paller
Contact No.: 088-354-1591
About the Service
The City Government of Tangub allows interested persons to rent the following facilities for seminars, weddings, conferences, sports and other civilities:
• Sinanduloy Cultural Center
• Function Hall 1
• Function Hall 2
• City Hostel
• TLDC
• Swimming Pool
• Activity Center
Requirements
• Official receipt for the rental
• Latest Community Tax Certificate
FEE’s
Function Hall 1 Function Hall 2 TLDC
(AVR)
Sinanduloy Cultural Center
* Wedding, birthdays, anniversary, fellowship (not less than 30 persons), baptismal, reunion P 2,500/day
* Conference, meeting, fellowship 1,250/day 250/hour
* Any occasion 1,500/day
* Disco 3,000
Swimming Pool
* Weddings, birthdays, anniversary, fellowship, baptismal, reunion and reception (exclusive)
* Weekends (Sat-Sunday)
* Weekdays
P 2,500
P 2,000
* Entrance fee/person P 20
* Table with six chairs P 100
* Additional chair (each) P 5
City Hostel TLDC Function Hall 1
Executive rooms for 2 persons (fully furnished) 1,400/day
Executive rooms for 2 persons 1,200/day
Dormitory type  rooms for 10 persons
for 4 guests or more
for less than 3 guest
P 200/day
300/day
Guest room good for 4 persons 500/room/day
Guest room good for 2 persons 300/room/day
Extra bed 100/bed
Kitchen utensils 5.00/set
Kitchen and facilities 1,000
Discounts

50% is given :
(A) to an employee who will use the function hall or swimming pool for any occasion
(B) for religious activities and activities of cooperatives duly registered by the cooperative development authority
(C) to bride and groom who are both employees of the city government

Total Processing Time: 12 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Go to the tourism office.
- Inquire from the public assistance officer about the service
-Answers inquiry of the client
1 minute
Administrative Aide 1
2.
Go to the booking incharge.
- Ask whether the facility is available on the desired date
- Get the discount slip (if you are entitled to discount) and booking slip
-Check in the booking logbook the availability of the spare to be rented.
-Issue the discount slip and booking slip
-Advise client to pay to the City Treasurer’s Office
5 minutes
Administrative Aide 1
Senior Tourism
Operations officer
3.
Go to the business license section of the City Treasurer’s office
- Pay the required rent and get the official receipt
4.
Return to the tourism office.
-Present your official receipt to the booking incharge for recording in the logbook.
-Records the booking and the official receipt in the logbook Inform facility incharge of the booking
5 minutes
Administrative Aide 1
5.
Claim your official receipt from the booking incharge
-Return the official receipt to the client
1 minute
Administrative Aide 1
AVAILING OF CITY DOCUMENTED PICTURES, CITY DOCUMENT VIDEOS AND EDUCATIONAL VIDEOS
Department: City Mayor’s Office
Section: City Information/Documentation Office
Location: Tangub City Activity Center behind City Café II
Section Head: Judith B. Tablan
Contact No.: 088-354-1245
About the Service
The City Mayor’s Office allows clients to get documented pictures and videos through the City Information /Documentation Office for a fee. This service gives the clients easy way of obtaining their pictures and videos captured during city activities such as city fiesta and others.
On the other hand, Tangub City teachers can also avail of the educational videos to be used for their supplemental teaching to their pupils and students. These edifying materials can be of great help to teachers and students especially in science, mathematics and social science subjects.
Requirements
• Official Receipt
• Latest Community Tax Certificate
FEE’s
Documented Picture Fee - P 100.00/CD-DVD
Documented Video Fee - P 150.00/copy (CD-DVD)
Educational Video Fee - P150.00/copy (CD-DVD)
Total Processing Time: 2 days and 10 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire about the service from the public assistance officer.
Answer client’s inquiry
1 minute
Administrative Aide1
2.
Proceed to the assigned employee for the retrieval of pictures and videos.
-Tell which pictures /videos you want to have a copy
Ask clients which pictures/videos he/she wants to have a copy
2 minutes
Administrative Aide 1
Administrative Assistant 1
3.
Allow the assigned employee to finish the selection, copying and burning of CD/DVD for two days.
Advise clients to get back the next two days.
2 days
Administrative Aide 1
Administrative Assistant 1
4.
Go back to the documentation office after two days.
-Ask the assigned employee if the CD/DVD is already finished.
Let the client know the status of the request and advice him/her to go to the City Treasurer’s Office for the required fees.
3 minutes
Administrative Aide I
Administrative Asst I
5.
Go back to the Documentation / Information Office.
-present the original receipt to the assigned employee who does the copying of pictures and videos.
Ask for the official receipt and get and record the OR number
2 minutes
Administrative Aide I
Administrative Assistant I
6.
Get the CD/DVD from the assigned employee.
-sign the releasing logbook
Give to the clients the CD/ DVD where pictures/videos are saved and copied
Ask client to sign the logbook
2 minutes
Administrative Aide I
Administrative Assistant I
4. AVAILING OF FERTILIZER AND HYBRID CORN SEEDS LOAN
Department: City Agriculturist’s Office
Location: Barangay Maloro, opposite Function Hall II
Department Head: Emigdio Florida
Contact No.: 088-354-1377
About the Service
The City Agriculture’s office regularly provides loan assistance in the form of farm inputs like inorganic/organic fertilizer and hybrid corn seeds.
This loan will be paid to the city upon harvest of the farm products. The corn harvested, in turn, will also be sold by the city to the highest bidder.
Requirements
• Certificate of attendance to farming classes conducted by the agricultural technicians
• Latest Community Tax Certificate
• Soil sample submitted
Total Processing Time: 2 days and 68 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire from the public assistance officer the requirements of the service.
- Sign the logbook.
Answer client’s query Gives the checklist of requirements. Request client to sign in the logbook.
5 minutes
Admin Aide 1
2.
Comply the requirements.
3.
Return to the City Agriculture’s Office.
- Submit the requirements to the agricultural technician assigned in your barangay.
- Secure a schedule of farm visit
Receive and review the requirements Set schedule of farm visit with the client.
5 minutes
Agricultural Technologist 1
4.
Wait for:
a. the farm visit of the agricultural technician.
b. Processing of loan documents.
c. Notice of loan approval.
- Conduct farm visit
- Process loan documents
- Notify client of the loan approval.
1 day
1 hour
1 day
Agri. Tech. 1
Agr. Center Chief City
Agriculturalist
5.
Proceed to the warehouse incharge Present your withdrawal slip for the release of inputs
Get the withdrawal slip for recording in the logbook
Release inputs to the client
30 minutes
Admin Aide 1
5. AVAILING OF THE ARTIFICIAL INSEMINATION ON SMALL AND LARGE ANIMALS
Department: City Agriculturist’s Office
Location: Barangay Maloro, opposite Function Hall II
Department Head: Emigdio Florida
Contact No.: 088-354-1377
About the Service
The City Agriculture’s office provides artificial insemination (AI) to livestock raisers. This service is free to Tangubanons.
Requirements
• Latest Community Tax Certificate
Total Processing Time:1 day and 7 minutes
How to Avail of the Service
Step
Client
Service Provider
Time Needed
Person to approach
1.
Inquire from the public assistance officer about the service.
- Sign the logbook.
Answer client’s query.
Request client to sign in the logbook.
2 minutes
Admin Aide 1
2.
Proceed to the agricultural technologist assigned in your barangay for interview.
- Arrange for a schedule of artificial insemination.

Conduct client interview

Set a schedule of artificial insemination with the client.

5 minutes
Agri. Technologist 1
3.
Wait for the visit of the agricultural technologist in your area.
Visit client for the request artificial insemination of animals.
1 day
Agri. Technologist 1